Special to the News
The Alabama Department of Human Resources is pleased to announce a new system enhancement that automatically defaults all EBT cards to block out-of-state and online transactions. This change will be effective Thursday, January 22.
While these transaction blocks are in place, EBT cards will automatically be placed in a “Block High-Risk Transaction” card status, and purchases cannot be made in stores outside of Alabama or online.
If a cardholder wishes to make a purchase outside of Alabama or online, they must first unlock their card via the ConnectEBT Mobile App, ConnectEBT website, or the EBT Customer Service phone number.
“We are extremely pleased to announce this new feature because it should curtail more of the electronic fraud that is stealing funds from eligible clients,” said Commissioner Nancy Buckner. “Over the past year we have implemented a number of new security features, with the assistance of our EBT card vendor, working to ensure SNAP benefits stay in the hands of Alabama families that need them.”
All in-state purchases will continue to be processed as usual.
Steps on each of these options can be found on DHR’s website under the Food Assistance Division at dhr.alabama.gov/connect-ebt-instructions.
For additional information or questions regarding this change, clients may contact the Food Assistance Division at 1-800-997-8888 or visit their local county DHR office.
